Wellbeing Policy
I respectfully ask that all clients are at least 48 hours clear of any fevers, viruses and sickness symptoms including diarrhoea BEFORE attending appointments at this clinic.
I completely understand that we all become ill from time to time, so please do let me know if you are unwell and need to reschedule as soon as you can.
I reserve the right to reschedule your appointment if you are feeling unwell.
I must work to minimise any risk to the health and wellbeing of fellow clients. Some clients are immunocompromised, on IVF programs and have elderly loved ones in nursing homes.
Thank you so much for your understanding regarding this.
Arrival in clinic
Please arrive on time for your scheduled appointment. Treatments for any late arrival clients will still finish at the allotted time with the same fee.
Cancellations
Please provide 24 hour notice for cancellations or changes of all appointments. Cancellations made with less than 4 hour notice will be charged 50% of scheduled service. Cancellation within one hour of the appointment time or ‘No Shows’ will be charged the full service charge. This policy also applies to gift certificates.
Thankyou for your understanding.
Clinic Appointment Policy
Only one client in the clinic room at a time while I am providing treatment. Your treatment will be more relaxing and effective if both client and therapist are not distracted. If you arrive with anyone else, they are welcome to grab a coffee at a cafe while you have your treatment, or sit in the garden gazebo.
The exception to this is when a carer is required to be with the client.
Child Policy
Unless your child is receiving a treatment, I do not allow your little loved ones in my clinic room while working with clients due to distractions. Apart from WHS implications, it is very hard to concentrate and provide the best treatment for you when your child is in the same clinic treatment room. It is more beneficial for clients to receive a treatment in a relaxed environment with no distractions. Please reschedule if you have babysitting difficulties.
Thank you for your understanding.
Mobile Phones
Reflexation strives to provide an uplifting, relaxing and memorable experience for all clients. Your relaxing treatment will be more therapeutic for you if you choose to leave your issues at work or at home by turning your mobile onto silent for the short time you are in clinic. However, there are always emergency situations where you will of course need your mobile switched on.
Operating Hours (By Appointment Only)
Monday to Friday
8:30 am to 6:00pm
Saturday (by arrangement)
8:30am – 1:00pm